Yahoo Customer Care Doesn’t

As a white male the only thing left I’m allowed to have an opinion on in America is Fantasy Football. Pretty much anything else my point of view is immediately invalid, so that’s why Yahoo jacking up my access to my fantasy football teams is really pissing me off. I’m currently the Commissioner for two leagues and a player in 4 others.

My first world problems began on this past Monday November 9th when I couldn’t log into my Yahoo account to check my Fantasy Football scores. I couldn’t log in as my username/password were invalid. I tried every password I’ve ever used and still no luck. When I went to reset it I got a message that my account may have been hacked/compromised and that I need to call Yahoo Customer Service.

Monday: I call the number provided by Yahoo to call and got a recording that told me that the number is no longer valid and to fill out a form online, so I did.

Tuesday: No reply back from Yahoo. I fill out the forms again. I hunt and hunt for a customer service number, finally call one and it turns out to be a bogus number. I dialed into some hacker who wanted to remotely access my computer. I thought that was fishy and after 10 minutes of arguing with him about not wanting to let him have access he hung up. I then reached out to Yahoo customer care on Facebook who said that I should get a call in 24 hours. I explained that it has been 24 hours. They advised “that isn’t unusual, to keep waiting”.  I then tried to call Yahoo Corporate in California and the receptionist transferred me into a voice loop where I got to fill out the same form again, but with voice prompts.

Wednesday: No answer back from Yahoo. I tried both forms again.

Thursday: No answer back from Yahoo. I started stalking their twitter account which said the same thing, 24 hours. They also added that I may have filled out the form incorrectly. I filled it out 8 times total and I assured them I couldn’t have screwed it up 8x. I also tracked down an email address for the corporate secretary and emailed them my dilemma.

Friday 10:05 AM: I receive this email with a link that I’ve  deleted here. I followed its instructions and it told me it would take 48 Hours for them to get back to me.:
Hello Peter, 

Thank you for contacting Yahoo! 

It’s my understanding that you need assistance with regaining access to your account. 

To help us confirm that it’s really you, please provide the answers to the verification information currently listed on the account by clicking the URL below:

This is where the link was.

It’s important that we receive these answers. One of the ways we protect your account is by denying assistance to those who can’t verify their account information.

If you’re having difficulty remembering a piece of personal information needed to confirm your account ownership or have tried answers that didn’t work online, we recommend that you take a moment to recall what you could have used and try again. We’ll cross-check your answers with what we have on record.  Without it, we’ll be unable to help you out.

We look forward to hearing from you soon! 

Regards, 

Audra

Friday 11:40 AM: I receive this encouraging message from yahoo Corporate Secretary:

  • Pete, This has been received and I will expedite with customer care. Corporate Secretary

Friday 11:57 AM: I receive this email from Yahoo:

Hello Pete,

My name is Jake and I’m with the Yahoo Concierge Team. I am reaching out in response to your pjr167 account access request. I apologize for this experience and am happy to address this.

Your Yahoo account was disabled pursuant to the Yahoo Terms (TOS). You agreed to abide by the TOS when you created your account with Yahoo.

The TOS can be found for your review at Terms page and provides in relevant part:

“You agree that Yahoo, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Service, and remove and discard any Content within the Service, for any reason, including, without limitation, for lack of use or if Yahoo believes that you have violated or acted inconsistently with the letter or spirit of the TOS. Yahoo may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this TOS may be effected without prior notice, and acknowledge and agree that Yahoo may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service.”

We take the operation of Yahoo and the TOS very seriously. We continue to support users who abide by the TOS.

If you would like to establish a new Yahoo account, and are concerned that your intended use of our service may be a violation of the TOS, we encourage you to review the TOS and to take care to proceed accordingly.

If you have any other questions or concerns, please feel free to reply to this email.

Best,

Jake
The Yahoo Concierge Team

So….?? I only use Yahoo for Fantasy football. I haven’t even talked smack on here of anything even PG level. So, I just wrote them back waiting a response.